[Softwarecasa Support Center] Recently Changed Articles

SuperStamps on Snagit for Mac

Fri, 20 Apr 2012 14:10:31 GMT

How to add SuperStamps into Snagit for Mac 2.

You can easily import SuperStamps into Snagit Mac2 by following the instructions on the image below:

How to License Bitdefender 2012

Tue, 07 Feb 2012 11:20:31 GMT

When placing the order for Bitdefender, an email is sent with your license and download information. You need to enter and register the license key (20 or 7 digits) into the software to remove the 'trial' status.

Follow the Simple Steps below:

1. Open your Bitdefender icon, click on "License Info"

2. Copy Paste your License Key

3. Click on "Register Now" and follow the onscreen instructions

How to License Camtasia for Mac

Tue, 07 Feb 2012 09:36:58 GMT

Camtasia for Mac

If you have the Camtasia for Mac trial, please follow these steps:

1. If your trial is expired, just start Camtasia for Mac and you will be prompted to enter your software key.

2. If your trial is still active, go to “Camtasia” > “Activate…”

If you have never installed Camtasia for Mac, please follow these steps:

1. Click on the download button below.

2. After downloading and installing Camtasia for Mac, start the program.

3. Camtasia for Mac will prompt you for the software key. Enter your key into the appropriate field.

How to License Camtasia Studio on Windows

Tue, 07 Feb 2012 09:30:23 GMT

For Camtasia Studio for Windows

If you have the Camtasia Studio trial installed, please follow these steps:

1. If your trial is expired, start Camtasia Studio and you will be prompted to enter your software key.

2. If your trial is still active, go to Help > Enter Software Key

If you have never installed Camtasia Studio, please follow these steps:

1. Click on the download button (top or bottom of page).

2. After downloading and installing Camtasia Studio, start the program.

3. Camtasia Studio will prompt you for the software key. Enter your key into the appropriate field.

If you are upgrading to a new version of Camtasia Studio, please follow these steps:

1. Camtasia Studio does not overwrite your existing software, and if you no longer wish to use the previous version of Camtasia Studio that you have installed on your computer, you can uninstall it. If you would like to keep your previously installed version, you are not required to uninstall it, however it needs to be closed during the installation of your new version to prevent any error messages.

2. Click on the download button (top or bottom of this page).

3. After downloading and installing Camtasia Studio, start the program.

4. Camtasia Studio will prompt you for the software key. Enter your key into the appropriate field.

How to License Snagit on Mac

Tue, 07 Feb 2012 09:16:56 GMT

For Mac

If you have the Snagit Mac trial, please follow these steps:

1. If your trial is expired, just start Snagit and you will be prompted to enter your software key.

2. If your trial is still active go to Snagit > Activate…and enter your software key in the appropriate field.

If you have never installed Snagit Mac, please follow these steps:

1. Click on the download button (top or bottom of page).

2. After downloading and installing Snagit, start the application.

3. Snagit will prompt you for the software key.

How to License Snagit on Windows

Tue, 07 Feb 2012 09:11:10 GMT

For Windows
If you have installed Snagit trial, please follow these steps:
1. If your trial is expired, just start Snagit and you will be prompted to enter your software key.
2. If your trial is still active, go to Help > Enter Software Key.
If you have never installed Snagit, please follow these steps:
1. Click on the download button (top or bottom of page).

2. After downloading and installing Snagit, start the program.

3. Snagit will prompt you for the software key. Enter your key into the appropriate field.
If you are upgrading to a new version of Snagit
1. The latest version of Snagit will not overwrite your existing version. If you wish to uninstall your current version first, go into the Control Panel and select Programs to begin. If you wish to keep your older version, please make sure it is closed when installing the latest version of Snagit.

2. Click on the download button (top or bottom of page).

3.After downloading and installing Snagit, start the program.

4. Snagit will prompt you for the software key. Enter your key into the appropriate field.

Concurrent Licensing

Thu, 26 Jan 2012 09:02:14 GMT

There is no site license or concurrent license available for Camtasia or Snagit. It is a per user based software.
The SnagIt and Camtasia license agreements state:
Network Storage/Use -- You may also store or install a copy of the SOFTWARE PRODUCT on a storage device, such as a network server, used only to install or run the SOFTWARE PRODUCT on your other computers over an internal network; however, you must acquire and dedicate a license for each separate computer on which the SOFTWARE PRODUCT is installed or run from the storage device.
Concurrent Use -- A license for the SOFTWARE PRODUCT may not be used concurrently on different computers.

SnagIt on Citrix

Wed, 25 Jan 2012 12:51:47 GMT

Snagit may operate on Citrix, but it is not officially supported on the Citrix platform, so there may be limitations in functionality.

In instances where Snagit's image capture works, it will only capture the screen of applications running in the Citrix client window. When SnagIt is running in the Citrix session, it will not capture the screen area outside of the Citrix client window. Most commonly issues occur with the installation of the datastore, Snagit Printer and conflicts with system security.

How to move your unsaved captures to another computer in Snagit for Windows

Tue, 24 Jan 2012 12:43:38 GMT
Windows XP / Vista / 7:
The easiest way to move the Library is by using the interface built into the Snagit Editor. However, if this is not possible, such as you are on a version of Snagit prior to 9.1.0, or you want to save your QuickStyles, use the manual process described at the end of this article.

Please use the following steps to Automatically Backup and Restore the Snagit DataStore.

- Backup the DataStore

1. In the Snagit Editor, click the Snagit Button and select Editor Options

2. Switch to Advanced and select Backup / Restore Automatically Stored Files...

3. Select Backup to create an archive of the Unsaved captures in your Library
Select a file name, which will have a .snagarchive extension and a location, such as Desktop or My Documents.
- Restore the DataStore

1. In the Snagit Editor, click the Snagit button and choose Editor Options

2. Choose Advanced and select Backup / Restore Automatically Stored Files

3. Select Restore to restore the previously created archive

4. Navigate to where the .snagitarchive you created is stored, then choose Open to restore the backed up Library.*

*Restoring a backed up DataStore will destroy any captures in your current Library and replaces them with the captures in the archived DataStore. This means that if you are doing this on a computer that already has images in the Library, all images will be overwritten. Merging DataStores together is not supported at this time.

You will need to Close and Restart Snagit for the changes to take effect.

To manually move the DataStore please follow these steps:

1. Depending on your version of Microsoft Windows, navigate to this folder:

Windows XP: C:\ Documents and Settings \ Your Username \ Local Settings \ Application Data \ TechSmith \ Snagit

Windows Vista / 7: C:\ Users \ Your Username\ AppData \ Local \ TechSmith \ Snagit

2. Copy the DataStore folder located within this Snagit folder

3. Paste it to an external hard drive or flash drive

4. Navigate to the same location on your new Computer and Paste the DataStore

This will save the Tags, Keywords, and Date of the capture (displayed as Date Modified) in the new Snagit Library.

If you wish to save your QuickStyles copy both of these files within the above Snagit folder:

- DrawQuickStyles.xml

- ImageQuickStyles.xml

Please note that when you perform these steps the following information will not be saved.

- Correct Date Created. This is generated by Windows and will be the date the files are transferred to your new hard drive.

- Saved Captures. You will need to manually copy images that you have saved, they are not stored in the DataStore.

Error 1316 - A network error occurred while attempting to read from the file ..

Tue, 24 Jan 2012 11:58:04 GMT
When installing SnagIt or Camtasia Studio, and you get this error message: Error 1316: "A network error occurred while attempting to read from the file ..
1. This error can occur if Snagit or Camtasia is already installed on the computer and then the installation file is run again. A common scenario is that the trial version is installed, a user purchases the software and tries to install the purchased version. Installing Snagit or Camtasia over top of the trial is not necessary. Instead, open up the software and choose unlock to insert your Name and Software Key.

2. We can try to resolve this issue by disabling User Access Control (UAC). To disable the UAC (User Account Control) go to Start > Control Panel > User Accounts > Turn User Account Control on or off and make sure that the Use User Account Control (UAC) to help protect your computer option is unchecked and press OK.

After disabling UAC, please try your install again.

The above fix is for Vista/Windows 7 Only.

Download a Previous Version of Snagit

Tue, 24 Jan 2012 11:04:55 GMT
Download a previous version of Snagit here: Download Snagit Older Version
To upgrade to the latest version, please send your upgrade request to: Upgrade Snagit

Download a Previous Version of Camtasia Studio

Tue, 24 Jan 2012 10:59:44 GMT
Download an older version of Camtasia Studio here: Camtasia Studio Download
If you have not yet upgraded to the latest version - Camtasia Studio v7.1, please send your upgrade request to: Upgrade Camtasia

How to Upgrade Your Software

Mon, 23 Jan 2012 12:38:12 GMT
If you want to upgrade your software to the latest version, please send your upgrade request and fill-in the required information: http://www.softwarecasa.com/upgrade-software.php

Snagit Scrolling Problem in Firefox

Mon, 23 Jan 2012 11:14:05 GMT
If you are unable to take a Scrolling Capture using All-In-One, here is the solution: http://www.snagitguide.com/1250/snagit-scrolling-problem-firefox-solution/

Compatibility Issues with Mac OS X Lion

Mon, 23 Jan 2012 10:03:02 GMT
If you encounter the following compatibility issues with Snagit on Mac, please update your software to http://download2.techsmith.com/snagitmac/enu/103/snagit.dmg to fix the issue: Version 1.0.0 known issues on 10.7: - Scrolling capture in Safari 5 is broken - Occasionally the user is not able to take two captures in a row without restarting Snagit - Scrolling capture in the message window of Mail - Closing the Editor window will cause all tray items to be lost (not deleted, just removed from the tray) - Quicklook plugin doesn't allow .snagproj files to be previewed in Finder - All scrollbars in Snagit Editor will occasionally not display or display very strangely when a large capture is open - Capturing when the Apple Dashboard & LaunchPad will not show the correct window rectangle borders (Region capture still works fine)

SuperStamps download to SnagIt

Wed, 10 Aug 2011 09:07:35 GMT
Superstamps does not need installation, you can just lift it into the stamp folder once you download it.

As you have no outside directory for your stamps you could place it in the Snagit 9 folder located:

C:Program FilesTechSmithSnagIt 9Stamps

Also you may read a step by step blog article of how to download your Superstamps into Snagit here:

http://www.snagitguide.com/411/use-superstamps-in-snagit/

Shortly after installing Bitdefender, my computer freezes, crashes or slows down.

Wed, 27 Jul 2011 04:50:00 GMT

What you are experiencing happens right after installation. One of the reasons could be that Bitdefender has been installed while another antivirus software is running, but it may happen even if you don't have any other antivirus installed.
Although the computer seems to have frozen or crashed there is no real error, just a major slowdown that makes your computer appear to have crashed.

For some users with large and infected hard drives there is a major slowdown. This only lasts the first few days you use the software.
The reason for this is that when you install and start using Bitdefender it immediately starts a deep scan of your computer and it does this so thoroughly that your computer can appear to have crashed , but it is actually just working very hard.

You can stop this by temporarily by stopping the scan and re-starting the scan process when you are not working with your computer.
Our suggestion would be to install Bitdefender in the evening and allow it to do the deepscan overnight while you are not working with your computer.

Bitdefender Download Link Not Working

Wed, 27 Jul 2011 04:47:40 GMT

After placing your order you will have received an email with your license and download instructions.

In the email you find the download information (see image below.) Normally you should use the 32bit installation. However if your computer is 64 bit make sure to use the 64 bit installation file. If this has not been provided contact support for the correct download link. You reach support at support@softwarecasa.com

Normally you would just need to click the version you want to download.

Some email providers such as AOL and Yahoo email accounts may sometimes cause problems when downloading. You may need to copy and paste the download address over to the address field instead of going directly from the email.

You may also experience problems if the download link is broken into two separate lines.

The download address should always end with .exe

If you experience these problems you must can copy and paste the entire download link over to the address window of your internet browser and press return (see image below.)

To Copy - select and press CTRL + C

To Paste - Press CTRL + V

After you have pasted it into the address field, press return and the download will start.

Choose Save As, not Run and take note of where you save BitDefender.

After the download is finished you can double-click the downloaded file and start installation.

During installation I get an error message: "Not a valid Win32 file" / "This installation package could not be opened"

Thu, 21 Jul 2011 06:47:03 GMT

The downloaded file has most likely become corrupted. This can happen on rare occasions.

VERY IMPORTANT: You have to delete the file (otherwise the same error will repeat itself every time you download the software.)

Please follow exactly these steps to download correctly, do nothing else. You will only need to do this once, if you follow the steps exactly you will not need to do it again.

Step

Create a new folder on your desktop, here you will save the download copy.

Step

Copy and Paste the download address provided for your software into your internet browser window and press return. Do NOT type it in.

To Copy - Select the full address and Press CTRL +C

To Paste - CTRL + V
E.g http://softwarecasa.com/xxxxxxxxxxx

These are tested and verified files so we know the software is working properly.

Step

VERY IMPORTANT

When starting the download you must NOT choose Run, you must choose "Save as" otherwise you will get an error again.

Choose to save the file in the folder you created in step 1.
Step
When the file is fully downloaded, just double-click to start installation.

That's all there is to it.

I purchased the Software, why does it say "trial/demo"?

Wed, 20 Jul 2011 16:02:39 GMT
Some Software titles are originally in Demo/Trial mode.
To remove the Trial status you will need to enter the License/Serial Key that you received in connection to the order and enter it into the software.

Normally the software will prompt you for this information or you may need to choose to "unlock" the software or open software and select 'Help' menu then click on 'Register'

CuteFTP MAC on Snow Leopard

Wed, 20 Jul 2011 16:01:49 GMT

CuteFTP Mac 3.0 will work on your Mac OS X 10.6 (Snow Leopard) but only with the workaround described below.

This is because in OS X 10.6, some of the system files needed to run CuteFTP are in new locations. When CuteFTP attempts to access those files, they are no longer where CuteFTP expects them to be.

How to Solve Issue

Follow the steps shown below to create symbolic links to the new file locations. After the links are created, CuteFTP will be able to access the files and will run normally.

Start Terminal

(In Spotlight, type Terminal then in the results area, click Terminal - Utilities)

In the Terminal window, execute the following sudo commands.

(Copy the block of sudo commands below, then in the Terminal, click Edit > Paste. Or, you can copy and paste each sudo command separately. Press ENTER to execute the commands.)

IMPORTANT: If you are prompted for your password, note that the terminal does not display the characters for the password as you type. Simply type the password and press ENTER.

      sudo ln -s /System/Library/Frameworks/AppleShareClientCore.framework /System/Library/Frameworks/AppleShareClient.framework
      sudo ln -s /System/Library/Frameworks/AppleShareClientCore.framework/Versions/A/AppleShareClientCore /System/Library/Frameworks/AppleShareClientCore.framework/Versions/A/AppleShareClient
      sudo ln -s /System/Library/Frameworks/QuickLook.framework /System/Library/PrivateFrameworks/QuickLookUI.framework
      sudo ln -s /System/Library/Frameworks/QuickLook.framework/QuickLook /System/Library/Frameworks/QuickLook.framework/QuickLookUI
      sudo ln -s /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLookUI

After executing all commands, close Terminal and restart CuteFTP normally.

NOTE: If the scripts do not execute properly, compare the text above to what you entered in the terminal to check for typos.

CuteFTP Mac 3 Professional will be updated to correct this problem however at this time, no further information is available as to when the update will be available.

How To Redeem Softwarecasa Coupons

Wed, 20 Jul 2011 15:58:58 GMT

Go to the order page for your product and click directly on 'Order Now'

Click on Checkout and then enter your personal information and click Continue.

Once on this page scroll to the bottom of the page and you will see have code

Click on have code and then enter your Coupon Code. Click on Checkout and your discount will be reflected.

Bitdefender Updates not Working

Wed, 20 Jul 2011 15:53:40 GMT

To be able to run the updates you need to Register your Bitdefender and Create an Online Account with Bitdefender . To do this please follow the simple steps below:

How to Register Bitdefender 2010 (all versions)

Open BitDefender and click on 'Register Now' . You find this at the bottom right hand corner.

Please click on 'I want to register the product with a new key', enter (Copy and Paste it to avoid errors) follow the registration wizard to complete your registration.

How to Create a Bitdefender Online Account

Open BitDefender, then click on Update and enter the requested information (e-mail address and a password at your own choice) in order to create the Online Account.

Thats all that is required and your Bitdefender will be reactivated.

How to enter License/Serial Key

Wed, 20 Jul 2011 15:52:12 GMT
If you get an error when entering your License/Serial Key, please follow these simple steps:

Make sure there are no empty spaces at the beginning or end of the key.

Copy and Paste the key rather than entering it manually.

To Copy - Select Key and Press CTRL + C
To Paste - Press CTRL + V

- Make sure you copy and paste the entire key, if there is one character missing it will not work.
- If necessary copy and paste the key in batches if key is divided into many sections. If you have to type in the key, make sure that you are typing all occurrences of the number zero as zeroes and not the letter "o", 'i' as letter and not number 1, 'Z' as letter and number '2' etc.

How to get an Extended Download Guarantee

Wed, 20 Jul 2011 15:48:01 GMT

To receive your Extended Download Guarantee, please follow these simple steps:

Use a browser connected to the Internet, visit the SoftwareCasa Support page located at: http://www.softwarecasa.com/support/download.htm

(If you cannot go directly, then copy and paste the Internet address above over to the address window of your internet browser and press return.)

Enter the requested information, your order number and your email address.

An email with your download information will be sent to you within 12 hours.