[Softwarecasa Support Center] Most Popular Articles

I purchased the Software, why does it say "trial/demo"?

Wed, 20 Jul 2011 16:02:39 GMT

Some Software titles are originally in Demo/Trial mode.

To remove the Trial status you will need to enter the License/Serial Key that you received in connection to the order and enter it into the software.

Normally the software will prompt you for this information or you may need to choose to "unlock" the software or open software and select 'Help' menu then click on 'Register'

How to enter License/Serial Key

Wed, 20 Jul 2011 15:52:12 GMT

If you get an error when entering your License/Serial Key, please follow these simple steps:

Make sure there are no empty spaces at the beginning or end of the key.

Copy and Paste the key rather than entering it manually.

To Copy - Select Key and Press CTRL + C

To Paste - Press CTRL + V

- Make sure you copy and paste the entire key, if there is one character missing it will not work.

- If necessary copy and paste the key in batches if key is divided into many sections. If you have to type in the key, make sure that you are typing all occurrences of the number zero as zeroes and not the letter "o", 'i' as letter and not number 1, 'Z' as letter and number '2' etc.

Download Instructions

Sat, 23 Oct 2010 01:40:27 GMT

Please follow exactly these steps to download, do nothing else. You will only need to do this once. If you follow the steps exactly, you will not need to do it again.

Create a new folder on your desktop; here you will save the downloaded copy.

Go to the download address:

(Copy and Paste the download address into your internet browser and press return)

E.g. http://www.softwarecasa.com/download/software

These are tested and verified files so we know the software is working properly.

VERY IMPORTANT

When starting the download you must NOT choose Run, you must choose "Save As", otherwise you will get an error.

Choose to save the file in the folder you created in Step 1.

When the file is fully downloaded, just double-click to start installation.

Where is My License Key/Serial Number?

Thu, 21 Oct 2010 23:38:13 GMT

For most products, the license and download information is sent in a separate email immediately after your order has been confirmed.

For some software titles and multi-license orders, the license information is sent after a few hours and it could take up to 24 hours. But if you want to use the software right away, you can download and start using it in fully functional trial mode until your license key arrives.

The license information email is sometimes filtered or deleted by anti-spam software. Please check your spam/junk folder.

If you haven't received your license key after 24 hours, you can always contact SoftwareCasa Support to retrieve your license key. Please include your name, order number and the email address used when you purchased the product, and we'll send you the license information.

NOTE: License, Serial and Software Key all refer to the code that you must enter to license/activate your software.

How to get an Extended Download Guarantee

Wed, 20 Jul 2011 15:48:01 GMT

To receive your Extended Download Guarantee, please follow these simple steps:

Use a browser connected to the Internet, visit the SoftwareCasa Support page located at: http://www.softwarecasa.com/support/download.htm

(If you cannot go directly, then copy and paste the Internet address above over to the address window of your internet browser and press return.)

Enter the requested information, your order number and your email address.

An email with your download information will be sent to you within 12 hours.

Snagit / Camtasia and the Black Screen

Wed, 11 Nov 2009 06:26:59 GMT

Have you ever tried to capture video online with Snagit but instead of getting the video you end up with a black screen?

The problem is usually due to graphics hardware acceleration being used to display the image/video.

Newer media players normally use graphics hardware acceleration on your system.

Graphics hardware performs a "hardware overlay" of video on the screen, which bypasses the normal Windows display memory that Snagit captures.

Most video capture programs which capture video from a video camera use "hardware overlay" by default for their video preview. This problem affects all screen capture programs, and even the image put in the clipboard by the Print Screen key.

The solution is to disable any hardware acceleration in the application that is playing the video or disable hardware acceleration system wide. Because this affects all applications on the system, it may cause performance problems for some applications and some applications may not run at all.

How to disable graphics hardware acceleration globally for all applications:

Windows XP or 2000: Right-click on the desktop and select Properties > Settings > Advanced > Troubleshoot. Set the Hardware acceleration slider to None.

On other versions of Windows: Select Control Panel > System > Performance tab > Graphics > Advanced settings. Set the Hardware acceleration slider to None.

During installation I get an error message: "Not a valid Win32 file" / "This installation package could not be opened"

Thu, 21 Jul 2011 06:47:03 GMT

The downloaded file has most likely become corrupted. This can happen on rare occasions.

VERY IMPORTANT: You have to delete the file (otherwise the same error will repeat itself every time you download the software.)

Please follow exactly these steps to download correctly, do nothing else. You will only need to do this once, if you follow the steps exactly you will not need to do it again.

Step

Create a new folder on your desktop, here you will save the download copy.

Step

Copy and Paste the download address provided for your software into your internet browser window and press return. Do NOT type it in.

To Copy - Select the full address and Press CTRL +C

To Paste - CTRL + V

E.g http://softwarecasa.com/xxxxxxxxxxx

These are tested and verified files so we know the software is working properly.

Step

VERY IMPORTANT

When starting the download you must NOT choose Run, you must choose "Save as" otherwise you will get an error again.

Choose to save the file in the folder you created in step 1.

Step

When the file is fully downloaded, just double-click to start installation.

That's all there is to it.

SnagIt on Citrix

Wed, 25 Jan 2012 12:51:47 GMT

Snagit may operate on Citrix, but it is not officially supported on the Citrix platform, so there may be limitations in functionality.

In instances where Snagit's image capture works, it will only capture the screen of applications running in the Citrix client window. When SnagIt is running in the Citrix session, it will not capture the screen area outside of the Citrix client window. Most commonly issues occur with the installation of the datastore, Snagit Printer and conflicts with system security.

Shortly after installing Bitdefender, my computer freezes, crashes or slows down.

Wed, 27 Jul 2011 04:50:00 GMT

What you are experiencing happens right after installation. One of the reasons could be that Bitdefender has been installed while another antivirus software is running, but it may happen even if you don't have any other antivirus installed.

Although the computer seems to have frozen or crashed there is no real error, just a major slowdown that makes your computer appear to have crashed.

For some users with large and infected hard drives there is a major slowdown. This only lasts the first few days you use the software.

The reason for this is that when you install and start using Bitdefender it immediately starts a deep scan of your computer and it does this so thoroughly that your computer can appear to have crashed , but it is actually just working very hard.

You can stop this by temporarily by stopping the scan and re-starting the scan process when you are not working with your computer.

Our suggestion would be to install Bitdefender in the evening and allow it to do the deepscan overnight while you are not working with your computer.

Bitdefender Download Link Not Working

Wed, 27 Jul 2011 04:47:40 GMT

After placing your order you will have received an email with your license and download instructions.

In the email you find the download information (see image below.) Normally you should use the 32bit installation. However if your computer is 64 bit make sure to use the 64 bit installation file. If this has not been provided contact support for the correct download link. You reach support at support@softwarecasa.com

Normally you would just need to click the version you want to download.

Some email providers such as AOL and Yahoo email accounts may sometimes cause problems when downloading. You may need to copy and paste the download address over to the address field instead of going directly from the email.

You may also experience problems if the download link is broken into two separate lines.

The download address should always end with .exe

If you experience these problems you must can copy and paste the entire download link over to the address window of your internet browser and press return (see image below.)

To Copy - select and press CTRL + C

To Paste - Press CTRL + V

After you have pasted it into the address field, press return and the download will start.

Choose Save As, not Run and take note of where you save BitDefender.

After the download is finished you can double-click the downloaded file and start installation.

SuperStamps download to SnagIt

Wed, 10 Aug 2011 09:07:35 GMT

Superstamps does not need installation, you can just lift it into the stamp folder once you download it.

As you have no outside directory for your stamps you could place it in the Snagit 9 folder located:

C:Program FilesTechSmithSnagIt 9Stamps

Also you may read a step by step blog article of how to download your Superstamps into Snagit here:

http://www.snagitguide.com/411/use-superstamps-in-snagit/

Can I transfer a Snagit to another computer?

Fri, 22 Oct 2010 23:22:53 GMT

Yes, you can transfer a Snagit to a secondary computer using the same license key as long as you are the same user, and the software is not in use on both machines at the same time. Snagit is a per user based software, which means one user may install and use one copy of the software product on a single computer at a time and only by one user at a time.

If you wish to upgrade to the latest version - Snagit v10, you may place your order here: Upgrade to Snagit version 10.0

The download link in the confirmation email doesn't work anymore.

Sat, 23 Oct 2010 01:42:21 GMT

For security reasons, after a certain period of time, the download address stops working. You need to contact SoftwareCasa Support to request for the download link. We allow downloads up to 30 days after the order has been placed. If you need to re-download after this period, you may order our Download Guarantee service which will give you unlimited access to the download link for a period of two years.

You may place your order here:
Extended Download Guarantee

Or if you wish, you can order the software in hard copy. If you're interested, you may place your order here:
Backup CD Order

CuteFTP MAC on Snow Leopard

Wed, 20 Jul 2011 16:01:49 GMT

CuteFTP Mac 3.0 will work on your Mac OS X 10.6 (Snow Leopard) but only with the workaround described below.

This is because in OS X 10.6, some of the system files needed to run CuteFTP are in new locations. When CuteFTP attempts to access those files, they are no longer where CuteFTP expects them to be.

How to Solve Issue

Follow the steps shown below to create symbolic links to the new file locations. After the links are created, CuteFTP will be able to access the files and will run normally.

Start Terminal

(In Spotlight, type Terminal then in the results area, click Terminal - Utilities)

In the Terminal window, execute the following sudo commands.

(Copy the block of sudo commands below, then in the Terminal, click Edit > Paste. Or, you can copy and paste each sudo command separately. Press ENTER to execute the commands.)

IMPORTANT: If you are prompted for your password, note that the terminal does not display the characters for the password as you type. Simply type the password and press ENTER.

      sudo ln -s /System/Library/Frameworks/AppleShareClientCore.framework /System/Library/Frameworks/AppleShareClient.framework
      sudo ln -s /System/Library/Frameworks/AppleShareClientCore.framework/Versions/A/AppleShareClientCore /System/Library/Frameworks/AppleShareClientCore.framework/Versions/A/AppleShareClient
      sudo ln -s /System/Library/Frameworks/QuickLook.framework /System/Library/PrivateFrameworks/QuickLookUI.framework
      sudo ln -s /System/Library/Frameworks/QuickLook.framework/QuickLook /System/Library/Frameworks/QuickLook.framework/QuickLookUI
      sudo ln -s /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLook /System/Library/Frameworks/QuickLook.framework/Versions/A/QuickLookUI

After executing all commands, close Terminal and restart CuteFTP normally.

NOTE: If the scripts do not execute properly, compare the text above to what you entered in the terminal to check for typos.

CuteFTP Mac 3 Professional will be updated to correct this problem however at this time, no further information is available as to when the update will be available.

I Can't Log-In to my SoftwareCasa Account.

Fri, 22 Oct 2010 22:53:35 GMT

There may be an error in the password you are using. You need to reset your password. Please follow the instructions below:

Go to the link below and enter your email address then click "Continue":
http://www.softwarecasa.com/password_forgotten.php

A new password will be emailed to you. Please check your inbox and use your new password to log-in to your account.

Here's the Login page: http://www.softwarecasa.com/login.php

I have not been refunded after my cancellation

Wed, 11 Nov 2009 03:50:20 GMT

Please be patient. Due to banks and credit card companies, it may take up to two weeks before you see the refund on your credit card/ bank statement.

Invoice Request

Thu, 19 Nov 2009 07:43:27 GMT

You can easily access your invoice from your Softwarecasa Account.

Just login to your account and go to your order. Once in your order you will see a link to "Invoice". Just click on it and you will get your invoice which you can print.

Bitdefender Updates not Working

Wed, 20 Jul 2011 15:53:40 GMT

To be able to run the updates you need to Register your Bitdefender and Create an Online Account with Bitdefender . To do this please follow the simple steps below:

How to Register Bitdefender 2010 (all versions)

Open BitDefender and click on 'Register Now' . You find this at the bottom right hand corner.

Please click on 'I want to register the product with a new key', enter (Copy and Paste it to avoid errors) follow the registration wizard to complete your registration.

How to Create a Bitdefender Online Account

Open BitDefender, then click on Update and enter the requested information (e-mail address and a password at your own choice) in order to create the Online Account.

Thats all that is required and your Bitdefender will be reactivated.

Backup CD not Received - confirm if you Ordered it

Wed, 11 Nov 2009 03:24:09 GMT

Please first check your order confirmation email. If you did not include a Backup CD in your order see below:

The product you have purchased is so called downloadable software and there is no physical product sent. Instead you have to download the software over Internet.

In the email confirmation you received the download address for your product and license information to start using your software.

If you would like to include a Backup CD to your order you may proceed to do so here may order here:

http://www.softwarecasa.com/backup-cd.html

License Key doesn't work

Sat, 23 Oct 2010 01:36:36 GMT

Please check the following issues:

Make sure you have the correct version installed.
E.g. To see which Snagit version you have, go to the Help tab then select "About Snagit". Please see image below:

Make sure that you have the correct license key and that you "Copy" and "Paste" your key.
Do "NOT" type it in to avoid errors.

To Copy: Highlight your license key and press CTRL + C
To Paste: Go to the location you need to enter your license key and press CTRL +V

Make sure there are no empty spaces at the beginning or end of the key.

12345-ABCDE-67890-FGHIJ-12ZXC - no empty spaces

If you still receive errors, please let us know the exact error message, and if possible send us a screen shot.

How To Redeem Softwarecasa Coupons

Wed, 20 Jul 2011 15:58:58 GMT

Go to the order page for your product and click directly on 'Order Now'

Click on Checkout and then enter your personal information and click Continue.

Once on this page scroll to the bottom of the page and you will see have code

Click on have code and then enter your Coupon Code. Click on Checkout and your discount will be reflected.

I have just purchased BitDefender but it says my License has expired.

Thu, 21 Oct 2010 23:35:08 GMT

There are two reasons your software is not updated:

1. You have not yet licensed your software.
Please follow the Instructions to License BitDefender.

2. You still have your previous version installed.
Please follow the steps below to install the latest version:

Please use the Bitdefender uninstall tool in order to uninstall/delete any previous BitDefender related files.

1. Access the Bitdefender uninstall tool http://www.bitdefender.com/uninstall
2. When the window with the BitDefender file appears, please choose the "Save to disk" option.
3. Save the Uninstall tool on the PC and run it.
4. Choose the Uninstall option and wait for the Uninstall process to complete.

Note: It is very important to complete the Uninstall Process.

5. Restart your computer
6. Download the latest version of BitDefender

Download a Previous Version of Snagit

Tue, 24 Jan 2012 11:04:55 GMT

Download a previous version of Snagit here: Download Snagit Older Version

To upgrade to the latest version, please send your upgrade request to: Upgrade Snagit

How to Upgrade Your Software

Mon, 23 Jan 2012 12:38:12 GMT

If you want to upgrade your software to the latest version, please send your upgrade request and fill-in the required information: http://www.softwarecasa.com/upgrade-software.php

Concurrent Licensing

Thu, 26 Jan 2012 09:02:14 GMT

There is no site license or concurrent license available for Camtasia or Snagit. It is a per user based software.

The SnagIt and Camtasia license agreements state:

Network Storage/Use -- You may also store or install a copy of the SOFTWARE PRODUCT on a storage device, such as a network server, used only to install or run the SOFTWARE PRODUCT on your other computers over an internal network; however, you must acquire and dedicate a license for each separate computer on which the SOFTWARE PRODUCT is installed or run from the storage device.

Concurrent Use -- A license for the SOFTWARE PRODUCT may not be used concurrently on different computers.